Shipping Policy

Last updated: 2025-09-06

At LuxeAir Scents, we are committed to delivering your order quickly, securely, and at the best possible rate. Please review our shipping policy below.

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Order Processing

• All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your confirmation email.

• You will receive another notification when your order has shipped.

• During high-volume periods (such as holidays, sales, or product launches), order processing may take an additional 1–2 business days.

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Domestic Shipping (Canada)

• Standard Shipping: 3–7 business days

• Expedited Shipping: 2–4 business days

• Free shipping is available on orders over 40$.

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U.S. & International Shipping

• We currently ship to the United States and selected international destinations.

• Delivery times vary by location but typically range from 7–21 business days.

• Customers are responsible for any customs duties, import taxes, or additional fees imposed by their country.

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Shipping Rates

• Shipping charges for your order will be calculated and displayed at checkout.

• Expedited options are available at an additional cost.

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Tracking & Notifications

• Once your order ships, you will receive an email with a tracking number.

• Please allow up to 48 hours for tracking information to become available.

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Lost, Damaged, or Delayed Packages

• LuxeAir Scents is not responsible for lost or stolen packages once they are in the hands of the carrier.

• If your order arrives damaged, please contact us immediately at Luxeairscents@hotmail.com with your order number and photos of the item.

• If your order is significantly delayed, we will work with the carrier to resolve the issue.