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Return & Refund Policy
Last updated: 2025-09-06
At LuxeAir Scents, we want you to love your purchase. If for any reason you are not satisfied, please review our return and refund guidelines below.
1. Eligibility for Returns
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Returns are accepted within 30 days of delivery.
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To be eligible, items must be:
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Unused and in the same condition that you received them.
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In the original packaging.
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Accompanied by a receipt or proof of purchase.
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Non-returnable items:
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Opened or used fragrance products (due to hygiene and safety reasons).
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Gift cards and promotional items.
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Clearance or final-sale items.
2. Refunds
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Once we receive and inspect your return, we will notify you of approval or rejection.
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Approved refunds will be processed to your original payment method within 5–10 business days.
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Please note: Processing times may vary depending on your bank or credit card provider.
3. Exchanges
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We only replace items if they are defective, damaged, or incorrect.
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If you need to exchange an item, contact us at Luxeairscents@hotmail.com with your order number and details.
4. Shipping Costs for Returns
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Customers are responsible for paying return shipping costs unless the item was damaged or incorrect upon arrival.
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Shipping costs are non-refundable. If you receive a refund, the cost of shipping may be deducted from your refund.
5. Damaged or Incorrect Items
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If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at Luxeairscents@hotmail.com with your order number and photos of the product.
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We will arrange a replacement or full refund at no additional cost to you.
6. How to Start a Return
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Email us at Luxeairscents@hotmail.com with your order number and reason for return.
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We’ll provide you with a return authorization and instructions.
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Ship the item back using the provided instructions.